Daniel Vengoechea
To be clear, My intention with this post is to help FAVRO help US, your paying customers.
Problem:
  1. On the pricing page the automation limit is not mention.
  2. Automations are deactivated without previous and active notification.
  3. As automations are deactivated all the organization becomes a mess. FAVRO should help organize not the contrary.
  4. Automation limits should not increase depending on the plan but on the members and there is no option to buy additional automations packages.
5.Automation initial limits are not sufficient. I´m on the standard plan with 25 members and using automation only to change status , card color and member when a card is moved on the sprint columns. This is a very simple use of automation that was free at the beginning. When automations where introduce this started counting against the limit.
Frustration:
Each month after the 20th when my automations are exhausted i need to wait 10 more days to have them again or change to enterprise plan as it is advice by the chat agent. I´m not an enterprise and i know by heart that my automations are very simple and they use to be free. So I should not be expected to increase plan , it makes no sense. FAVRO should change the way automations limits work as currently is helping disorganize the company.
Favro is not cheap, it's charge as a premium service. it does helps a lot but when a customer feels that for that amount of money ,you get that kind of limitations it creates a bad sensation.
Solutions:
  1. Be transparent with limits on the pricing page.
  2. Change the initial amount of automations each plan gets based on real case studies of the users who use them.
  3. Never deactivate automation the hard way. Make the user pay using other strategies but don't be part of making his FAVRO a mess. Automations are a core functionality if you deactivate them you create a problem.
  4. Automation limits should be price regarding the amount of members not the plan and also allow the user to buy additional automation packages. Not all companies are the same , so many of us use basic automations but you are treating us as we should be enterprises. "I don't want to change to the enterprise plan it doesn't make sense"
Conclusion:
If FAVRO is really focus on understanding customers and making them a priority for their growth, I really expect this changes will be taken as a priority as it affects a core functionality and goes against what FAVRO stands for.
Thanks
Daniel Vengoechea
November 25, 2021