Comments API response missing parent-child context
under review
Claus Steinort
Parent-child relations are lost when getting comments using the Favro API. This means that there is no thread ordering as in Favro, just a list of comments that could only be sorted by their corresponding dates. Inline replies to other comments cannot be traced back to the parent comment. Maintaining the message context is impossible in this way. What is needed is a parentCommentId in the API response for all child comments.
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Kyle Jones
This would be great to have. I'm working with agents using the Favro API and the agents struggle to fully understand cards that have many comments because the comments are not grouped or ordered by thread.
Dovidas Baranauskas
updated the status to
under review
Yaroslav Liyubysch
updated the status to
planned