Adam Coster
Our QA team uses Favro for submitting and tracking bug reports. The initial submission is tedious and error-prone, because each field of the card has to be manually filled out. We have to strip down how much data we ask for to make it possible for QA to submit reports efficiently.
Ideally we could generate a URL inside our game for QA to click on, where that link could be pre-populated with data generated by the game. Clicking that link would bring the user to the browser, with a prepopulated new card interface up for them to fill out the remaining details.
BUSINESS IMPACT
The absence of this feature increases the cost and decreases the efficacy of all of our QA processes.
We can work around it to an extent with the Favro API, but the development cost for us to do that is high and the Favro API is difficult to use for a purpose like this:
  • Custom fields are global, so identifying which fields to populate takes significant manual work.
  • The Favro webapp does not provide a mechanism to discover field or value IDs.
PRIOR ART
Google Forms has this feature. It's cumbersome since it uses unique identifiers, but this is also what Favro would have to do. They have some features to make it easier to figure out what the IDs are that you need:
https://support.google.com/docs/answer/2839588?hl=en#zippy=%2Csend-a-form-with-pre-filled-answers
GitHub also has this. It's much more intuitive but that's because they have universal fields and don't need unique identifiers:
https://docs.github.com/en/enterprise-server@3.1/issues/tracking-your-work-with-issues/creating-an-issue